Now Hiring Across the Network
Three Agencies.
One Mission. Your Role.
Explore each agency below, then scroll down to see current openings.
APA International
Insurance Claims Specialist
The Insurance Claims Specialist serves as the primary technical gatekeeper for the agency's clinical billing data, managing insurance claim audits end-to-end and ensuring clinical documentation supports every dollar billed.
Benefits:
Self-Care Time · Health, Dental, Vision · 401(k) · PTO · Paid Holidays
Reports To:
Compliance & Systems Officer
Employment Type:
Employee, Full-Time
Hours:
32–40 hours per week
Work Environment:
Hybrid
Key Responsibilities
- Audit Management & Submission. Act as the lead for all incoming health insurance audits. Pull, verify, and submit requested claims and supporting documentation within strict payer deadlines to prevent recoupments.
- Technical Documentation Review. Proactively identify missing clinical elements such as signatures, dates, and assessments before audit submission. Ensure all documentation aligns with the "Golden Thread" and medical necessity requirements.
- Denial Prevention. Work closely with the Billing Department to analyze claim discrepancies. Identify patterns in documentation errors and report them to the Compliance Officer for staff training.
- Compliance & Data Security. Ensure all audit submissions strictly adhere to HIPAA, PHI, and state behavioral health regulations. Maintain a secure and organized digital filing system.
- Inter-Departmental Liaison. Maintain daily communication between Billing and Compliance to ensure a seamless flow of information regarding claim status and documentation standards.
Skills & Qualifications
- Audit Expertise. Proven experience navigating insurance audits (Optum, OhioMHAS, etc.) and understanding payer-specific requirements.
- Clinical Literacy. Ability to read a clinical note and verify whether it supports the specific code being billed.
- Experience. Proven background as a Medical Assistant or in Medical Records Management.
- Technical Skills. Expert familiarity with EHR (Electronic Health Record) systems and secure document upload portals.
- Regulatory Knowledge. Deep understanding of HIPAA and the legal requirements for releasing behavioral health records.
- Detail Obsession. A zero-error mindset when it comes to dates, signatures, and timestamps.
- High-Stakes Communication. Professional and assertive communication skills for coordinating between billing and clinical teams and for interacting with insurance payers.
Benefits Eligibility
Immediate
15 hours of self-care time
After 90 Days
Health, dental, vision insurance · Paid time off
After 1 Year
Additional PTO · Some paid holidays · 401(k)
APA International
Office Assistant
The Office Assistant is the steady hand behind daily operations, providing administrative support to the Office Manager and keeping the agency's clinical environment organized, professional, and compliant. A vital "jack-of-all-trades" role where reliability and discretion keep everything moving.
Benefits:
Self-Care Time · Health, Dental, Vision · 401(k) · PTO · Paid Holidays
Reports To:
Office Manager
Employment Type:
Employee, Full-Time
Hours:
32–40+ hours per week
Work Environment:
Office and Community
Key Responsibilities
- Administrative Support. Assist the Office Manager with documentation, filing, and paperwork for healthcare providers and stakeholders.
- Communication Hub. Manage incoming calls with professionalism, directing them to the appropriate departments or staff members.
- Agency & Fleet Care. Maintain a clean, professional office environment. Responsible for refueling company vehicles, monitoring maintenance needs, and handling site-related requests.
- Mail & Logistics. Sort and distribute mail. Manage office inventory such as supplies, PPE, and forms to ensure essentials are always stocked.
- Medical Records Oversight. Serve as a key point of contact for medical records requests. Manage intake, verify authorization, and ensure secure, timely release of records.
- Confidentiality & Compliance. Maintain the highest standards of data integrity, with strict adherence to HIPAA and PHI protocols.
Skills & Qualifications
- Discretion Is Non-Negotiable. As a behavioral health agency, a deep understanding of HIPAA regulations and patient confidentiality is essential (or a strong willingness to learn).
- Reliability. You are the person who ensures the little things don't fall through the cracks.
- Adaptability. Comfortable switching between computer work, phone calls, and physical tasks such as checking a vehicle or organizing a supply closet.
- Professionalism. A calm, welcoming demeanor for clients and a supportive attitude toward busy clinical staff.
Benefits Eligibility
Immediate
15 hours of self-care time
After 90 Days
Health, dental, vision insurance · Paid time off
After 1 Year
Additional PTO · Some paid holidays · 401(k)
APA International
Licensed Program Coordinator Assistant
The Licensed Program Coordinator Assistant provides professional clinical and operational oversight across designated behavioral health sites. This role requires a licensed clinician who can combine clinical expertise with administrative precision — signing off on documentation and ensuring program implementation meets state licensing and board standards.
Benefits:
Self-Care Time · Health, Dental, Vision · 401(k) · PTO · Paid Holidays
Reports To:
Program Coordinator & Clinical Advisor
Employment Type:
Employee, Full-Time
Hours:
32–40 hours per week
Work Environment:
Office
Licensure Required:
LSW, LPC, or equivalent in good standing
Key Responsibilities
- Clinical Sign-Off & Review. Review and sign off on clinical documentation, including individual service plans and progress notes. Use licensed clinical expertise to ensure documentation reflects medical necessity and adheres to the "Golden Thread."
- Program Fidelity. Monitor site-level implementation of behavioral health services to ensure alignment with evidence-based practices and agency policy.
- Compliance & HIPAA Guardrail. Serve as a subject matter expert on HIPAA and PHI at the site level. Ensure staff maintain the highest standards of patient confidentiality and data security.
- Staff Mentorship. Assist the Program Coordinator in guiding staff on professional maturity and clinical documentation standards.
- Quality Assurance Audits. Conduct regular internal audits of site records to ensure complete compliance with OhioMHAS (or relevant board) standards and payer requirements.
- Operational Liaison. Assist with site-specific logistics and maintenance requests to ensure a safe, therapeutic environment for clients.
Skills & Qualifications
- Licensure. Must be currently licensed (LSW, LPC, or equivalent) and in good standing with the state board.
- Clinical Insight. Ability to assess the quality of behavioral health services and documentation through a clinical lens.
- High-Stakes Documentation. Expert knowledge of clinical documentation requirements for behavioral health audits.
- Leadership Qualities. Ability to take initiative, solve site-level problems, and represent the agency's leadership with professional maturity.
- Ethics. Deep commitment to ethical practice and the protection of sensitive patient information.
Benefits Eligibility
Immediate
15 hours of self-care time
After 90 Days
Health, dental, vision insurance · Paid time off
After 1 Year
Additional PTO · Some paid holidays · 401(k)
APA International
QBHS Float (Qualified Behavioral Health Specialist)
The QBHS Float provides a range of mental and behavioral health services — facilitating Day Treatment groups, delivering TBSI services, and conducting CPST or CPSTG services. This role requires adaptability, as the Float supports various programs and client needs based on demand.
Benefits:
Self-Care Time · Health, Dental, Vision · 401(k) with company match · PTO · Paid Holidays · Professional Development
Employment Type:
Employee or Contractor
Hours:
32–40 hrs/wk (Full-Time) · Under 32 hrs/wk (Part-Time)
Work Environment:
Office and Community
Key Responsibilities
- Facilitate group services, ensuring structured and therapeutic engagement.
- Provide TBSI (Therapeutic Behavioral Services & Interventions) to support individualized treatment plans.
- Deliver CPST (Community Psychiatric Supportive Treatment) or CPSTG services to individuals and groups, promoting emotional and behavioral well-being.
- Maintain thorough documentation of services provided in compliance with organizational and regulatory standards.
- Adapt to various settings and client populations as needed, providing flexible and effective support.
- Collaborate with interdisciplinary teams, including therapists, case managers, and other behavioral health professionals.
- Ensure adherence to all ethical, legal, and professional guidelines in the provision of services.
Requirements
- Minimum of a High School Diploma or GED; additional certification or training in behavioral health is preferred.
- Experience in mental and behavioral health services, particularly group facilitation, CPST, and TBSI services.
- Strong communication, interpersonal, and problem-solving skills.
- Strong reading and writing skills.
- Ability to work flexibly and adapt to changing client and program needs.
- Compliance with background checks and any necessary state or federal regulatory requirements.
Benefits Eligibility
Immediate
15 hours of self-care time
After 90 Days
Health, dental, vision insurance · Paid time off
After 1 Year
Additional PTO · Some paid holidays · 401(k) with company match
APA International
Scribe
The Scribe provides real-time documentation support to licensed clinicians, case managers, and other behavioral health professionals. This role ensures client encounters, assessments, treatment plans, and progress notes are recorded accurately and promptly — allowing providers to focus more fully on client care.
Benefits:
Self-Care Time · Health, Dental, Vision · 401(k) · PTO · Paid Holidays
Reports To:
Clinical & Organizational Manager
Employment Type:
Employee or Contractor
Hours:
32–40 hrs/wk (Full-Time) · Under 32 hrs/wk (Part-Time)
Work Environment:
Office and Remote
Key Responsibilities
- Document client sessions and interventions in the EHR during or immediately following appointments.
- Maintain accurate and timely records of clinical encounters, including progress notes and care coordination.
- Review documentation for completeness, accuracy, and compliance with agency, state, and federal standards (including Medicaid/Medicare billing requirements).
- Assist clinicians with updating treatment plans, care coordination notes, and case management documentation as directed.
- Track follow-up tasks and ensure that referrals, labs, or other required actions are documented and communicated.
- Protect client confidentiality in accordance with HIPAA and agency policy.
Requirements
- High school diploma or equivalent required; Associate's or Bachelor's degree in Health Sciences, Psychology, Social Work, or related field preferred.
- Strong typing and computer skills; experience with electronic health records (EHR) preferred.
- Excellent listening, written communication, and attention to detail.
- Understanding of medical and behavioral health terminology strongly preferred.
- Knowledge of HIPAA regulations and confidentiality practices.
- Strong organizational and time-management skills.
- Ability to collaborate effectively with a multidisciplinary team.
- Professionalism and discretion in handling sensitive client information.
Benefits Eligibility
Immediate
15 hours of self-care time
After 90 Days
Health, dental, vision insurance · Paid time off
After 1 Year
Additional PTO · Some paid holidays · 401(k)
APA International
Personal Assistant to the CEO
APA International is seeking a dedicated and organized Personal Assistant to support the CEO/Owner in managing daily operations and administrative tasks. The ideal candidate has strong communication skills, attention to detail, and the ability to handle multiple responsibilities in a fast-paced environment.
Benefits:
Self-Care Time · Health, Dental, Vision · 401(k) · PTO · Paid Holidays
Reports To:
CEO
Employment Type:
Employee, Full-Time
Hours:
32–40 hours per week
Work Environment:
Office, Community, and Remote
Key Responsibilities
- Manage the CEO/Owner's calendar — scheduling appointments, meetings, and travel arrangements.
- Handle correspondence, including emails and phone calls, ensuring timely responses and follow-ups.
- Prepare and organize documents and materials for meetings, presentations, and reports.
- Conduct research and compile information to assist with decision-making and project management.
- Maintain confidentiality regarding sensitive information and business matters.
- Assist with personal tasks and errands as needed to support the CEO/Owner's daily activities.
- Coordinate special projects and events, ensuring logistics are handled smoothly.
- Monitor and prioritize incoming requests and communications for effective time management.
Qualifications
- High school diploma or equivalent; additional education or relevant certification is a plus.
- Proven experience as a personal assistant or in a similar administrative role.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
- Ability to work independently and as part of a team.
- Strong problem-solving abilities.
Benefits Eligibility
Immediate
15 hours of self-care time
After 90 Days
Health, dental, vision insurance · Paid time off
After 1 Year
Additional PTO · Some paid holidays · 401(k)
APA International
Licensed Social Worker
For individuals with a genuine desire to help and improve the lives of others. As a Licensed Social Worker, you'll help clients cope with life's difficulties through care, counseling, and connection to community resources — managing multiple cases while providing client-centered support.
Benefits:
Self-Care Time · Health, Dental, Vision · 401(k) · PTO · Paid Holidays
Employment Type:
Employee or Contractor
Hours:
32–40 hrs/wk (Full-Time) · Under 32 hrs/wk (Part-Time)
Work Environment:
Office, Community, and Remote
Licensure Required:
Active license through Mental Health Board
Key Responsibilities
- Assess clients' needs and develop strategies to help.
- Complete Diagnostic Assessments — initial and updates as needed — using tools such as DSM-5.
- Complete Treatment Plans and ensure they are followed and kept up to date.
- Maintain accurate and complete documentation of billable and non-billable notes using the Golden Thread.
- Evaluate programs, services, and resources for quality.
- Provide support and resources for clients; research and refer to community resources.
- Respond to crisis situations affecting children and vulnerable adults.
- Provide counseling or psychotherapy sessions for children and adults.
- Create programs and services to benefit clients and the community.
- Advocate and raise awareness on behalf of clients and the needs of the community.
- Complete all required documentation as outlined in policy and procedures.
Requirements
- Bachelor's degree in Social Work (Master's degree in Social Work / MSW preferred).
- Active license through the Mental Health Board.
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Excel).
- Ability to work nights and weekends as needed.
- Ability to travel to meet with clients.
- Self-directed and able to work without supervision.
- Completed background check within 45 days prior to employment.
- 100/300 auto insurance if transporting persons served in a personal vehicle.
Benefits Eligibility
Immediate
15 hours of self-care time
After 90 Days
Health, dental, vision insurance · Paid time off
After 1 Year
Additional PTO · Some paid holidays · 401(k)
APA International
Community Specialist (QMHS)
The QMHS Community Specialist enhances client management and satisfaction by providing community psychiatric supportive treatment and therapeutic behavior services. Accountable for the full client cycle — planning, implementing, monitoring, and evaluating actions to meet clients' mental health and human service needs.
Benefits:
Self-Care Time · Health, Dental, Vision · 401(k) · PTO · Paid Holidays
Employment Type:
Employee
Hours:
32–40 hrs/wk (Full-Time) · Under 32 hrs/wk (Part-Time)
Work Environment:
Office and Community
Key Responsibilities
- Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered.
- Handle case assignments, draft service plans, and review case progress.
- Help clients achieve wellness and autonomy.
- Facilitate care aspects including case coordination and information sharing.
- Help clients make informed decisions by acting as their advocate regarding clinical status and treatment options.
- Develop effective working relationships and cooperate with community providers throughout case management.
- Coordinate with social services, health, and governmental agencies.
- Track client progress and ensure mental health and stability using DSM-5 and other tools.
- Record case information using the Golden Thread for accurate documentation of billable and non-billable notes and Treatment Plans.
- Transport clients in company and/or personal vehicles when needed.
- Conduct home visits when appropriate and meet clients at their level of comfort.
Requirements
- Associate or Bachelor's degree in Social Work or a related healthcare field.
- Proven working experience in case management, mental health care management, or a related role.
- Excellent knowledge of case management principles, healthcare management, and reimbursement.
- Previous experience with the psychological aspects of care.
- Ability to work nights and weekends as needed.
- Ability to travel to meet with clients.
- Self-directed and able to work without supervision.
- Completed background check prior to face-to-face contact.
- 100/300 auto insurance if transporting clients in a personal vehicle.
Benefits Eligibility
Immediate
15 hours of self-care time
After 90 Days
Health, dental, vision insurance · Paid time off
After 1 Year
Additional PTO · Some paid holidays · 401(k)
APA International
Program Administrative Assistant
The Program Administrative Assistant supports the Program Coordinator, program providers, contractors, and clients — assisting with daily office needs and managing the program's general administrative activities.
Benefits:
Self-Care Time · Health, Dental, Vision · 401(k) · PTO · Paid Holidays
Reports To:
Program Coordinator
Employment Type:
Employee, Full-Time
Hours:
32–40 hours per week
Work Environment:
Office, Community, and Remote
Key Responsibilities
- Answer and direct phone calls.
- Receive intake packets, verify insurance, and create client files.
- Organize and schedule program assessments.
- Plan meetings and take detailed minutes.
- Write and distribute emails, memos, letters, faxes, and forms.
- Assist in preparing daily, quarterly, and annual reports.
- Develop and maintain filing systems and employee contact lists.
- Adhere to confidentiality rights and expectations for clients and families.
- Assist clients with the intake process and provide general support to visitors.
- Act as the administrative point of contact for program clients and representatives.
- Liaise with Program Coordinator, Program Providers, and organizational leadership.
Requirements
- Proven experience as an office manager or office admin assistant.
- Knowledge of office management systems and procedures.
- Working knowledge of office equipment (printers, fax machines, scanners).
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Excel).
- Ability to prioritize, multi-task, and demonstrate excellent organizational and time-management skills.
- Attention to detail and problem-solving skills.
- Effective communication skills and the ability to work independently or in a team.
- High School Diploma / GED equivalent; additional qualification as an Administrative Assistant or Secretary is a plus.
- Self-directed, motivated, and able to work with minimal supervision.
Benefits Eligibility
Immediate
15 hours of self-care time
After 90 Days
Health, dental, vision insurance · Paid time off
After 1 Year
Additional PTO · Some paid holidays · 401(k)