Now Hiring Across the Network
Three Agencies.
One Mission. Your Role.
We're hiring across the network. Explore each agency below, then scroll down to see current openings.
APA International
Insurance Claims Specialist
The Insurance Claims Specialist serves as the primary technical gatekeeper for the agency's clinical billing data, managing insurance claim audits end-to-end and ensuring that clinical documentation supports every dollar billed. This role verifies that every record submitted to a payer is accurate, complete, and sent with urgency to prevent denials and protect organizational integrity.
Benefits:
401(k) · Health, Dental, Vision Insurance · Paid Time Off · Work From Home
Reports To:
Compliance Officer (in coordination with Billing Department)
Employment Type:
Employee, Exempt
Hours:
Full-Time, 32–40 hours per week
Work Environment:
Remote / Hybrid
Key Responsibilities
- Audit Management & Submission. Act as the lead for all incoming health insurance audits. Pull, verify, and submit requested claims and supporting documentation within strict payer deadlines to prevent recoupments.
- Technical Documentation Review. Proactively identify missing clinical elements such as signatures, dates, and assessments before audit submission. Ensure all documentation aligns with the "Golden Thread" and medical necessity requirements.
- Denial Prevention. Work closely with the Billing Department to analyze claim discrepancies. Identify patterns in documentation errors that lead to denials and report them to the Compliance Officer for staff training.
- Compliance & Data Security. Ensure all audit submissions strictly adhere to HIPAA, PHI, and state behavioral health regulations. Maintain a secure and organized digital filing system for all audited records.
- Inter-Departmental Liaison. Maintain daily communication between Billing and Compliance to ensure a seamless flow of information regarding claim status and documentation standards.
Skills & Qualifications
- Experience. Proven background as a Medical Assistant or in Medical Records Management, with demonstrated experience navigating insurance audits (Optum, OhioMHAS, etc.) and understanding payer-specific requirements.
- Clinical Literacy. Ability to read a clinical note and verify whether it supports the specific code being billed.
- Technical Skills. Expert familiarity with EHR (Electronic Health Record) systems and secure document upload portals.
- Regulatory Knowledge. Deep understanding of HIPAA and the legal requirements for releasing behavioral health records.
- Detail Obsession. A zero-error mindset when it comes to dates, signatures, and timestamps. Ability to treat high-volume requests as a priority while maintaining complete accuracy in data entry and filing.
- High-Stakes Communication. Professional and assertive communication skills for coordinating between billing and clinical teams and for interacting with insurance payers to resolve complex claim issues.
APA International
Office Assistant
The Office Assistant is the steady hand behind daily operations, providing administrative support to the Office Manager and keeping the agency's clinical environment organized, professional, and compliant. This is a vital "jack-of-all-trades" role where reliability, discretion, and attention to detail keep everything moving.
Benefits:
401(k) · Health, Dental, Vision Insurance · Paid Time Off
Reports To:
Office Manager
Employment Type:
Employee, Exempt
Hours:
Full-Time, 32–40+ hours per week
Work Environment:
Office and Community
Key Responsibilities
- Administrative Support. Assist the Office Manager with documentation, filing, and paperwork for healthcare providers and stakeholders.
- Communication Hub. Manage incoming calls with professionalism, directing them to the appropriate departments or staff members.
- Agency & Fleet Care. Maintain a clean, professional office environment. Responsible for refueling company vehicles, monitoring maintenance needs, and handling site-related requests.
- Mail & Logistics. Sort and distribute mail to employees and external stakeholders. Manage office inventory such as supplies, PPE, and forms to ensure essentials are always stocked.
- Medical Records Oversight. Serve as a key point of contact for medical records requests. Manage intake, verify proper authorization, and ensure the secure, timely release of records in accordance with agency policy.
- Confidentiality & Compliance. Maintain the highest standards of data integrity when handling sensitive information, with strict adherence to HIPAA and PHI protocols.
Skills & Qualifications
- Discretion Is Non-Negotiable. As a behavioral health agency, a deep understanding of HIPAA regulations and patient confidentiality is essential (or a strong willingness to learn).
- Reliability. You are the person who ensures the little things don't fall through the cracks.
- Adaptability. Comfortable switching between computer work, phone calls, and physical tasks such as checking a vehicle or organizing a supply closet.
- Professionalism. A calm, welcoming demeanor for clients and a supportive attitude toward busy clinical staff.
APA International
Licensed Program Coordinator Assistant
The Licensed Program Coordinator Assistant provides professional clinical and operational oversight across designated behavioral health sites. This role requires a licensed clinician who can combine clinical expertise with administrative precision — signing off on documentation, verifying clinical necessity, and ensuring program implementation meets state licensing and board standards.
Benefits:
Health, Dental, Vision Insurance · Paid Time Off
Reports To:
Program Coordinator
Employment Type:
Employee, Exempt
Hours:
Full-Time, 40 hours per week
Work Environment:
Office and Community
Licensure Required:
LSW, LPC, or equivalent in good standing
Key Responsibilities
- Clinical Sign-Off & Review. Review and sign off on clinical documentation, including individual service plans and progress notes. Use licensed clinical expertise to ensure all documentation reflects medical necessity and adheres to the "Golden Thread."
- Program Fidelity. Monitor site-level implementation of behavioral health services to ensure alignment with evidence-based practices and agency policy.
- Compliance & HIPAA Guardrail. Serve as a subject matter expert on HIPAA and PHI at the site level. Ensure staff maintain the highest standards of patient confidentiality and data security.
- Staff Mentorship. Assist the Program Coordinator in guiding staff on professional maturity and clinical documentation standards. Provide feedback that helps staff grow in their clinical roles.
- Quality Assurance Audits. Conduct regular internal audits of site records to ensure complete compliance with OhioMHAS (or relevant board) standards and payer requirements.
- Operational Liaison. Assist with site-specific logistics and maintenance requests to ensure a safe, therapeutic environment for clients and a functional workspace for staff.
Skills & Qualifications
- Licensure. Must be currently licensed (LSW, LPC, or equivalent) and in good standing with the state board.
- Clinical Insight. Ability to assess the quality of behavioral health services and documentation through a clinical lens.
- High-Stakes Documentation. Expert knowledge of clinical documentation requirements for behavioral health audits.
- Leadership Qualities. Ability to take initiative, solve site-level problems, and represent the agency's leadership with professional maturity.
- Ethics. Deep commitment to ethical practice and the protection of sensitive patient information.